EXCHANGES & REFUNDS POLICY

We hope you love your SOUTH.ST pieces but we understand not everything goes to plan. ELIGIBILITY WINDOW

HOW DO I RETURN MY ORDER?

 IN STORE RETURN

Items must be received by us within 31 days from placing your order. 

If you would like to return your order in store please take the unworn item/s along with the receipt of purchase back to the store & our store team will help you arrange the return. We can either exchange, refund or offer a store credit on the spot. If you brought the item online we will need your online order number and contact details (refunds will be processed by our warehouse and can take up to 48hours).

RETURN BY POST

Items must be received by us within 31 days from placing your order. 

If you'd like to return your order via post please fill in the returns card that came with your order and post to;

ATTN: SOUTH.ST - 203/213 Mare Street, Hackney, E8 3JS

Alternatively if you brought in store or did not get a returns card please write your name, order number, email address and return request on a piece of paper and place inside package. For store orders we will also need a proof of purchase receipt. 

 ITEMS NOT ELIGIBLE FOR REFUNDS:

  • All sale items
  • All samples from sample section of website or warehouse sale
  • Items brought with a discount code or during a promotion
  • Underwear & swimwear (due to hygiene reasons)
  • Earrings(Hygiene reasons)
  • SOUTHST VINTAGE
  • Items must not have make-up, tan stains or pet hair from wear or try-on
  • Items must have all tags attached & untouched
  • Items must not have been worn or damaged and must be in original packaging. 
  • Return parcels must have reference to order name or order number (fill in returns card) to allow us to identify the order.
  • ST reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfume or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

  I NEED MORE DETAIL:

  1. Please get in touch with our Customer Service at info@southst.co.uk for further help with your exchange or return. We will endeavour to respond to all emails within 24 hours. 

PLEASE NOTE:

Please be aware that we cannot take responsibility for any lost or damaged packages.

We strongly recommend you get a tracking number when returning an item.