EXCHANGES & REFUNDS POLICY

We hope you love your SOUTH.ST pieces but we understand not everything goes to plan.

Items must be received by us within 31 days from placing your order. 

Send your return back to:

SOUTHST,  G.10  Mare Street Studios, 203-213 Mare St, London E8 3JS, United Kingdom 

with the returns card filled in and placed inside package so we can identify you and process your return asap. Alternatively if you did not get a returns card please write your name, order number, email address and return request on a piece of paper and place inside package.

 I NEED MORE DETAIL:

1. Please get in touch with our Customer Service at info@southst.co.uk for further help with your exchange or return. We endeavour to respond to all emails within 24 hours. 

ITEMS NOT ELIGIBLE FOR REFUNDS:

• All sale items
• All samples from sample section of website or warehouse sale
• Items brought with a discount code or during a promotion
• Underwear & swimwear (due to hygiene reasons)
• Earrings (Hygiene reasons)
• SOUTHST VINTAGE
• Items must not have make-up, tan stains or pet hair from wear or try-on
• Items must have all tags attached & untouched
• Items must not have been worn or damaged and must be in original packaging. 
• Return parcels must have reference to order name or order number (fill in returns card) to allow us to identify the order.
• ST reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfume or scents on the fabric. These soiled or damaged items will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

PLEASE NOTE:

Please be aware that we cannot take responsibility for any lost or damaged packages. We strongly recommend you get a tracking number when returning an item.

We do not offer free returns.